Refund policy

Terms & Conditions

Returns Policy

We encourage you to return any item with which you are not perfectly happy, or which is not as you expected, or if you have simply changed your mind about it. Just email us or use the contact form to let us know and return it within 14 days of receipt.

Please note that earrings are excluded from the refund policy due to hygiene reasons.

You may cancel your order for a full refund up to the point of dispatch.

After dispatch, returning any item will be taken as notice of cancellation of your order (or relevant part of your order). On receipt of the returned goods we will provide you with a full refund of the amount paid for the goods (but not any delivery and/or postage) or, if you prefer, an exchange for the same or alternative products to the same value. Items must be returned in an undamaged condition.        Return Address: 3 Drove Cottages, Alton, Hampshire, GU34 3BA

You are responsible for arranging returns and we suggest you use Royal Mail's recorded delivery service via your local Post Office, always retaining proof of postage. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.